Terms & Conditions

Agreement to Terms of Use

  • All prices quoted are in Malaysia Ringgit (MYR) and inclusive 6% of government tax.
  • Kindly put on remark column of any allergies or special dietary requirements when placing your order.
  • Please review your orders for accuracy before checkout. No changes can be made once orders have been placed.
  • To order online, registered customers must first log in by keying in their email address and password.
  • Mode of payment is strictly by credit or debit cards only.
  • Not valid with membership, credit card and promotional programs, benefits and discounts.
  • Shangri-La Circle point accrual is valid. Please provide membership number.
  • Product images shown are for illustration purposes only. Actual product may vary.
  • For more information, Please WhatsApp STAR F&B Hotline at (+60) 16-832 2972 or (088) 327 872 or email [email protected] from 8:00a.m to 10:00p.m, daily.
  • Privacy Policy

Takeaway & Delivery

  • The 60-minute orders on self-pick-up commitment starts from the time our STAR F&B Hotline contacts you (via phone or email) to verify your order.
  • Pick-up time: 11:30a.m. to 10:00p.m.
  • Last order of the day: 9:30p.m.
  • Self-pick-up locations : Main Lobby, Shangri-La’s Tanjung Aru for Borneo Express orders
                                             : Shang Palace Restaurant, Shangri-La Tanjung Aru for Shang Palace orders
  • For orders and enquiries, please call or WhatsApp (+60) 16-832 2972 from 8:00a.m to 10:00p.m

Refund/Cancellation Policy

  • Please call or WhatsApp STAR F&B Hotline (+60) 16-832 2972 to amend or cancellation. Any amendment or cancellation less than 3 hour will not be entertained.
  • Payment will not be refunded or exchanged for cash. Any un-used value will be forfeited.
  • Should there be any ordered items(s) which are not available, the resort shall contact the customer to offer alternatives. Customer can choose to either:
    a. Accept alternative item suggested by resort, or
    b. Cancel the order and receive full refund.

@ Shangri-La International Hotel Management Ltd.